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Frequently Asked Questions

What do you need from me to start a test?

Firstly, we ask you to approve our quote and send us a PO number. We’ll then ask you to fill in an information sheet about your product or ingredient which includes some information such as the lot number, expiry date, purity and storage conditions required. We’ll ask for a description of the item (its name, colour and physical state) which will need to match the sample you supply. For some tests, we’ll also ask you to supply the molecular weight. If you have a Material Safety Data Sheet (MSDS), please also send us that. And last but definitely not least, we’ll need a sample of the item(s) you want to test sent to our laboratory in Cheshire, UK. 10ml if it’s a liquid or 10g if it’s a solid.

Which skin irritation test do I need?

This depends on whether you need the test for EU regulatory purposes, in which case Skin Irritation OECD TG 439 might be right for you, providing a binary answer as to whether your item is an Irritant or Non Irritant, or for product development. Our non regulatory test uses the ET50 method and is used to place your item into a rank order of irritation potential or compare it against industry benchmarks. We’re more than happy to chat through the different test methods, or can introduce you to one of our regulatory consultancy partners who can help you make the decision.

Where do you get your human cell cultures from?

We have long standing relationships with global biotechnology companies who we buy our tissue models from. They source them from consenting donors, usually as a by-product of cosmetic surgery.

Why do I need to provide an expiry date or a retest date for my sample?

We ask for an expiry or retest date to ensure that your test item is within its established shelf life specifications when stored under defined conditions – it’s all part of our work being performed in line with GLP (Good Laboratory Practice). It’s important that this is a true expiry date or retest date as it helps us make sure your test item is behaving as it should, and the results you get from us are correct.

We don’t use a Purchase Order system or else Purchase Orders take a long time to issue in my organisation. Can I still start my study?

Yes. In these circumstances, we will usually issue the invoice at the beginning of the study and ask for payment within 30 days.

How long will my test take?

XCellR8’s tests can take as little as 4 weeks, up to a maximum of 12 weeks. We’ll always try our best to accommodate urgent requests. Please do bear in mind that the timeframe starts at the point we receive your sample and the accompanying information that we ask for in order to start a study, and finishes when we send your draft report.